Frequently Asked Questions - Repairs
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Frequently Asked Questions

Questions about our Service Departments

Can repairs done whle I wait?
We will always try to do an on the spot repair for emergency customers- a gig that night or concert.  This of course depends if the time allows and we have a tech on hand.  Usually if you need a string installed or a quick neck adjustment we can make it happen.

How long does it take for band instrument repairs and what is the cost?
Band instrument repairs have to be evaluated by the technician only.  The technician can let you know directly once the instrument is on the bench. Typically it may take a week or 2 depending on the time of year and what needs to be done. If you have an emergency repair needed for a concert or gig our technician will do their best to get the repair done asap.

Are repairs done in the store?
Most of our stringed instruments will be done right in the store.

Do you fix violins-violas and cellos?
Yes!  If you need just a restring we can usually get the job done within a few days.  More elaborate repairs  will take longer.

Repair Warranty

What if my string instrument needs something after it is repaired?
We take geat pride in our repairs to make our customers happy with instruments they can enjoy.  Knowing that guitars and string instruments can be affected by the elements, we do our best to help maintain great playing action. You may expect that seasonally your instrument may need additional adjustments due to the seasonal changes.  Humidifying your stringed instruments will help offset cracking, neck adjustments, tuning and fret shrinkage amoung many other conditions will be key to your instruments well being.
Because we do not want anyone also making adjustments that could potentially harm the instrument after we do repairs we strictly do not refund or fix anything done by a prior technician.  Please know within 7days of any repair we are happy to readjust as neccessary.

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