Return Policy | Hilton Music Center Inc. | Albany, NY
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Hilton Music Center INC. Return Policy

Objective

 

Your satisfaction is important to us! If you are not happy with your purchase or if you receive a damaged/defective item, please contact us by phone at (518) 459-9400, or by email at info@hiltonmusiccenter.com.

Return Policy

 

All online qualified returns must be initiated within five days of merchandise delivery via email (info@hiltonmusiccenter.com). All shipping costs will be deducted for online orders. Some items are non-returnable. See information below regarding items that are excluded from return policy.   
All instore purchases must be returned within 7 days of date on receipt. Please see below regarding excluded and qualified return items.        

Items excluded

 

Returns are not available for the following items:

Vintage instruments sold not as described

Sheet music and music books

Harmonicas

Earbuds, earphones, headphones or any item that comes in contact with the mouth ears and nose.

Drumsticks

Any item that includes software is not returnable. No exceptions. 

 

Qualified Return Items

 

When returning qualified items, the product must be in original packaging and unopened if sealed

Items must be in original condition and have all manuals, warranty cards ext.

 

Return Options

 

Returns for credit or exchanges are welcome and any cash sale may be returned to the customer by check

Receipts

 

All returns must be accompanied with the original sales receipt or gift receipt

Lessons

 

There are no returns for lessons. Any lessons missed by the student is not guaranteed a makeup.  If one cannot make an agreed-upon and scheduled time, they are to reach out to the teacher to let them know.  If a teacher allows a make up this can be done virtually or in-store and only once per 3 lesson periods or 3 months.
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