Objective |
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Your satisfaction is important to us. If you are not happy with any purchase or receive a defective item please contact us at 518-459-9400 or email us at info@hiltonmusiccenter.com |
Return Policy |
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We maintain a 7-day return policy for any qualified return including tax and shipping costs will be deducted for online orders. |
Items excluded |
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Returns are not available for the following items:
Sheet music and music books Harmonicas Earbuds/Earphones and Headphones or any item that comes in contact with the mouth ears and nose Drumsticks Any item that includes software |
Qualified Return Items |
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When returning qualified items the product must be in original packaging and unopened if sealed
Items must be in original condition and have all manuals, warranty cards ext.
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Return Options |
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Returns for credit or exchanges are welcome and any cash sale may be returned to the customer by check |
Receipts |
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All returns must be accompanied with the original sales receipt or gift receipt |
Lessons |
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There are no returns for lessons, any lesson missed by the student is not guaranteed a makeup. If one cannot make an agreed-upon and scheduled time, they are to reach out to the teacher to let them know. If a teacher allows a make up this can be done virtually or in-store and only once per 3 lesson periods or 3 months. |