Return Policy | Hilton Music Center Inc. | Albany, NY
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Hilton Music Center Inc - Albany Music Store
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Hilton Music Center INC. Return Policy



Your satisfaction is important to us! If you are not happy with your purchase or if you receive a damaged/defective item, please contact by email at

Return Policy


All online qualified returns must be initiated within five days of merchandise delivery via email ( All shipping costs will be deducted for online orders. If your purchase was eligible for free shipping, the shipping cost will be deducted from your credit or refund. Some items are non-returnable. See information below regarding items that are excluded from return policy.   
All instore purchases must be returned within 7 days of date on receipt. Please see below regarding excluded and qualified return items.   December holiday purchases returns are extended to 7 days after Christmas.     

Items excluded


Returns are not available for the following items:

Vintage instruments sold not as described

Sheet music and music books


Earbuds, earphones, headphones or any item that comes in contact with the mouth ears and nose.

Repairs, if a repair is not done to your satisfaction within 7 days, we will gladly make any adjustment necessary to meet the players satisfaction.  If any other person or shop makes any repairs and alters anything on the instrument within that period, all warranty work will be forfeited.  We take great pride in our work.  If something needs our attention, your concerns will be addressed asap. There are no refunds for any repair work, so please bring any item back to us with any concerns and we will make it right. 


Any item that includes software is not returnable. No exceptions. 

Lessons.  If you have received a lesson or lessons, this time is not credited as you have occupied the time of a teacher. If for any reason you have any issue, please email  We are all about creating musicans and musical happiness and advancement. There should never be anything that can not be resolved. Our cancellation policy is out side the doors of our lesson rooms and we take pride in offering qualified teachers to help facilitate your musical journey. With being the oldest and largest musical lesson program in Albany NY for over 6 decades we deliver quality and expertise.

Qualified Return Items


When returning qualified items, the product must be in original packaging and unopened if sealed

Items must be in original condition and have all manuals, warranty cards ext.


Return Options


Returns for credit or exchanges are welcome and any cash sale may be returned to the customer by check



All returns must be accompanied with the original sales receipt or gift receipt



There are no returns for lessons. Any lessons missed by the student is not guaranteed a makeup.  If one cannot make an agreed-upon and scheduled time, they are to reach out to the teacher to let them know.  If a teacher allows a make up this can be done virtually or in-store and only once per 3 lesson periods or 3 months.  You will never pay when a teacher cancels or the studio is closed.
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